In the event of any discrepancy, the Italian version prevails. Read the Italian version
In brief
- Cancel whenever you like: it takes effect at the end of the month already paid.
- Consumers: 14 days to withdraw, without giving reasons, also online with “Withdraw from contract here”.
- You download everything, including your model, and then delete it yourself: you receive a certificate.
- Overdue payment: immediate notice, suspension after 2 days, data intact.
Cancelling the subscription or the fee
- Cloud plan: cancel at any time from the Platform or by email to [email protected]. Cancellation takes effect at the end of the month already paid; after that there are no further charges.
- Local PC plan: the maintenance and support fee is cancelled in the same way, subject to any minimum term stated in the offer you accepted. The mini PC remains yours; without the fee the Platform no longer receives updates or support.
Right of withdrawal for consumers
If you buy as a consumer, that is, for purposes outside your professional activity, you can withdraw from the contract within 14 days without giving reasons and without penalties (arts. 52 et seq. of the Italian Consumer Code, Legislative Decree 206/2005).
| What | When the 14 days start | What happens if you withdraw |
|---|---|---|
| Cloud plan (service) | From the conclusion of the contract | If you asked for the instance to be activated immediately, you pay only for the part of the service already provided up to the withdrawal (art. 57(3)). |
| Local PC plan mini PC (goods) | From delivery of the PC | Return the PC within 14 days of notifying your withdrawal; the direct costs of returning it are borne by you, unless otherwise agreed. You are only liable for any diminished value resulting from handling beyond what is necessary to test it (art. 57). |
| On-site installation and fee (services) | From the conclusion of the contract | If you asked for the installation to take place before the end of the 14 days, you pay for the part already performed; if the service has been fully performed with your express consent, the right of withdrawal does not apply to that service (art. 59(a)). |
How to withdraw. An explicit statement is enough: use the “Withdraw from contract here” function, at the bottom of every page of the site and in your customer area (art. 54-bis of the Italian Consumer Code), or write to [email protected], including with the model form below. We will confirm receipt straight away on a durable medium.
Refund. We refund you within 14 days of the day we receive your withdrawal, using the same means of payment you used, at no cost (art. 56). For the mini PC, we may withhold the refund until we receive it back or you show us that you have sent it.
Model withdrawal form
(Annex I, Part B, of the Italian Consumer Code: complete and return this form only if you wish to withdraw.)
Addressee: AM Solutions di Vera Alexandru Nicolae, Via Potenza 12, 25125 Brescia (BS), Italy, [email protected]
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following services (*): ______________________________
Ordered on (*) / received on (*): ______________
Name of consumer(s): ______________________________
Address of consumer(s): ______________________________
Signature of consumer(s) (only if this form is notified on paper): ______________
Date: ______________
(*) Delete as appropriate.
Download your data
Your data is yours, always. From the Platform you can download at any time, not only when you leave, a complete archive:
- contacts, companies, emails, chats, documents and attachments;
- the brain, with its links and sources;
- settings, users, agents, rules and the operations log;
- your model, with the files to use it elsewhere.
The data is in open, documented, machine-readable formats, as required by art. 20 GDPR and Regulation (EU) 2023/2854 (Data Act), applicable from 12 September 2025.
Switching to another provider
If you want to move your data to another provider or to your own server, the Data Act guarantees you an assisted switch:
- a maximum notice period of 2 months to request the switch;
- a 30-day transition period during which we help you export and the service keeps running;
- at least another 30 days during which the data remains available for download;
- no cost for switching.
You can also switch from the Cloud plan to the Local PC plan, or the other way round, taking everything with you.
Destroy your data, yourself
- Download the complete archive and check that everything is there.
- Start the deletion from the Platform: it's your decision, you don't need to ask us.
- You receive a deletion certificate with the date and time.
- Cloud plan: the instance and its data are destroyed; backup copies rotate and are deleted within 30 days at the latest.
- Local PC plan: the data is on your PC; deletion removes it from the Platform and, if you wish, we can wipe the disk during a visit.
If a payment fails
- Immediate notice. We email you and you see it in the Platform, with the link to pay.
- 2 days' notice. You have 48 hours to sort out the payment.
- Suspension. If payment does not arrive, access is blocked automatically. Your data stays intact and you can still ask to export it.
- Automatic reactivation. As soon as you pay, the Platform is active again on its own.
If the suspension lasts more than 60 days we may end the contract, notifying you in writing and giving you at least 30 days to download the data. Details are in the terms of service.
Version 1.1 of 24 October 2026 · AM Solutions di Vera Alexandru Nicolae. Earlier versions can be requested by email.