Terms and conditions of service

In the event of any discrepancy, the Italian version prevails. Read the Italian version

Who we are and terms used

These terms govern the contract between AM Solutions di Vera Alexandru Nicolae (“AM Solutions” or “we”), whose details are given below, and the person who buys Graphorum (“Customer” or “you”).

Controller

AM Solutions di Vera Alexandru Nicolae

Legal form

Sole proprietorship

Registered office

Via Potenza 12, 25125 Brescia (BS)

VAT number

04419500980

Tax code

VRELND86B24Z129Y

Email

[email protected]

Website

www.amsolutionsbs.it

• Graphorum or Platform: AM Solutions' private artificial intelligence software, with the management software, the brain, the agents, voice and the Regulator.
• Local PC plan: a mini PC supplied by AM Solutions with the Platform installed at the Customer's premises, plus the maintenance and support service for a monthly fee.
• Cloud plan: the Platform on a monthly subscription, on a dedicated and isolated instance hosted on servers in the European Union.
• Your model: the artificial intelligence model trained on Customer Data and dedicated solely to the Customer.
• Customer Data: all data and content that the Customer and its users enter, connect or generate in the Platform.
• Consumer: an individual acting for purposes outside their trade, business, craft or profession (art. 3 of the Italian Consumer Code, Legislative Decree 206/2005). Anyone who is not a consumer is a Business Customer.

The plans

Local PC plan

• One-off solution: a mini PC, which becomes the Customer's property after payment, with the Platform and the management software installed and configured.
• Monthly fee for maintenance and support: updates, remote technical monitoring, ticket-based support and on-site repair of PC faults provided by AM Solutions, within the times and areas stated in the offer.
• The data stays on the Customer's PC. The Customer keeps it in a suitable place, with power and an Internet connection.
• On-site repair does not cover damage from misuse, tampering, drops, liquids, power surges or external events: in these cases AM Solutions provides a quote before intervening.

Cloud plan

• Monthly subscription, no hardware. Each Customer has its own instance, with its own database, brain and model, kept separate from other customers' instances.
• The servers are in the European Union. Updates, backups and ticket-based support are included.

In both plans the Platform is complete. The Customer can switch from one plan to the other, taking all Customer Data along.

Registration, order and conclusion of the contract

1. Registration and payment always take place on the site graphorum.com, for both plans.
2. Before confirming the order, the Customer sees the summary: plan, price, fee, duration, renewal, how to cancel, payment method and these terms, and can correct any input errors. The order is confirmed with the “Order with obligation to pay” button (art. 51(2) of the Italian Consumer Code).
3. The Consumer placing an order declares that they are of legal age.
4. The contract is concluded when payment succeeds and AM Solutions sends the order confirmation by email, with these terms attached or permanently accessible.
5. The Customer warrants that the data entered is true and up to date and keeps its access credentials safe. Actions taken with its credentials are deemed to be its own, unless it promptly reports unauthorised access.

Activation

• Cloud plan: the instance is activated automatically, right after registration and payment. The Customer receives the instructions for the first sign-in and signs in via Login.
• Local PC plan: after the order, AM Solutions contacts the Customer to set a date and comes on site to install and configure the mini PC and the Platform. The monthly fee is invoiced from the day the Platform is up and running, a date AM Solutions confirms by email at the end of the installation.

Prices, invoices and payments

• Prices are those published on the site or in the offer accepted at the time of the order. For Business Customers they exclude VAT; for Consumers they are shown including VAT.
• Payment is made by card or SEPA direct debit via Stripe or, if agreed, by bank transfer. The one-off solution of the Local PC plan is paid when ordering; fees and subscriptions are paid in advance, month by month.
• AM Solutions issues electronic invoices through the Italian Exchange System (SdI); customers outside Italy receive the invoice as a PDF.
• AM Solutions may update the fees with at least 30 days' notice by email. If you do not agree, you can cancel before the new price applies, at no cost.
• For Business Customers, late payments incur the interest provided for by Italian Legislative Decree 231/2002.

Non-payment and suspension

1. If a payment fails, AM Solutions notifies you straight away, by email and in the Platform.
2. If payment does not arrive within 2 days (48 hours) of the notice, the service is suspended automatically: access to the Platform is blocked and support stops. The data is not deleted.
3. As soon as the payment arrives, the Platform reactivates on its own.
4. During the suspension you can still ask to export your data.
5. If the suspension lasts more than 60 days, AM Solutions may terminate the contract (art. 1456 of the Italian Civil Code) by written notice giving you at least 30 days to download the data, as described on the withdrawal and data page.

Licence, ownership and your model

• Graphorum's software remains the property of AM Solutions. The Customer receives a non-exclusive, non-transferable licence to use it for the duration of the contract, for itself and its users. It may not resell, sublicense or decompile the software, except as permitted by law (art. 64-quater, Italian Law 633/1941).
• Customer Data belongs to the Customer. AM Solutions processes it only to provide the service and does not use it to train models for other customers, its own models or third-party models.
• Your model is trained only on Customer Data and only for the Customer. The Customer can download its files at any time and keep using them even after the contract ends, with no time limit. The licences of the base models it may derive from, listed on its card, remain unaffected.

Personal data

For Customer Data, the controller is the Customer and AM Solutions is the processor: the data processing agreement is part of this contract. For contact, contract and billing data, AM Solutions is the controller, as explained in the privacy policy.

Use of artificial intelligence

• The AI's answers may contain errors. The Regulator checks dates, amounts and data and reduces errors, but does not rule them out. The Customer checks the results before using them for important decisions.
• The Customer chooses the agents' autonomy, channel by channel: what they send on their own and what goes through Approvals. The Customer remains responsible for communications sent in its name.
• The Customer uses Graphorum in compliance with Regulation (EU) 2024/1689 (AI Act): it informs people who interact with the AI, where required; it does not use it for prohibited practices or for high-risk uses without a specific agreement with AM Solutions. Details are on the AI transparency page.

Permitted use

Graphorum may not be used to send spam or commercial communications without consent, for unlawful or defamatory content or content that infringes the rights of others, to access third-party systems without authorisation or to circumvent the Platform's security measures. In the event of serious breaches, AM Solutions may suspend the service, notifying the Customer and stating the reason.

Points of contact and notice of illegal content

For Member State authorities, the European Commission and the European Board for Digital Services (art. 11 of Regulation (EU) 2022/2065, “DSA”) and for users of the service (art. 12), the single point of contact is [email protected]: you can write to us in Italian or English, and a person replies.

Graphorum stores the files and content that the Customer uploads to their Platform, which are not public. If you believe that content stored on Graphorum is illegal, write to [email protected] with the subject “DSA notice” and state: why you believe it is illegal; where it is, as precisely as possible; your name and email; a statement in good faith that the information is accurate and complete (art. 16). We confirm receipt, decide promptly and tell you the decision. If we remove or block content, we explain the reason to the Customer, with the means to challenge it (art. 17). Suspected criminal offences that threaten people's life or safety are reported to the authorities (art. 18).

Service level, support and access

• AM Solutions keeps the Platform updated and working with professional diligence. Scheduled maintenance is carried out, where possible, outside working hours and with advance notice.
• Support requests can be opened from the site, from the Platform or by email. Any guaranteed response times are those stated in the offer.
• For support, AM Solutions accesses the Platform only through a time-limited, signed link, which is recorded in the instance log, and only for what is needed to resolve the request.

Warranties

• Mini PC: Consumers have the 24-month statutory guarantee of conformity from delivery (arts. 128 et seq. of the Italian Consumer Code); Business Customers have the warranty against defects under arts. 1490 et seq. of the Italian Civil Code. While the fee is active, faults are fixed with the on-site repair included in the plan.
• Software: AM Solutions fixes the defects reported to it, within a reasonable time and through updates.

Liability

Towards Business Customers, AM Solutions' liability, for any cause, is limited to the amount paid by the Customer in the 12 months preceding the event, and is excluded for indirect damage, loss of profit and loss of data that the Customer could have avoided by exporting or backing up. The limits do not apply in the event of wilful misconduct or gross negligence (art. 1229 of the Italian Civil Code) or to obligations that the law makes mandatory. Towards Consumers, the rules of the Italian Consumer Code apply, without further limitation.

Duration, renewal and cancellation

• Fees and subscriptions last one month and renew automatically, unless a minimum term is stated in the accepted offer.
• The Customer can cancel at any time, from the Platform or by email: cancellation takes effect at the end of the month already paid and there are no further charges.
• AM Solutions may terminate with at least 60 days' notice, giving the Customer time to download the data and switch to another plan or provider.

Consumer's right of withdrawal

If you are a Consumer, you can withdraw within 14 days without giving reasons (arts. 52 et seq. of the Italian Consumer Code). Deadlines, procedures, refunds and the model form are on the withdrawal and data page. You can also withdraw online with the “Withdraw from contract here” function, at the bottom of every page of the site and in your customer area: you receive confirmation with date and time straight away (art. 54-bis of the Italian Consumer Code).

End of contract, portability and deletion

• Before and after the end of the contract, the Customer can download all Customer Data, including its model, in a complete archive and in open formats, and then delete it itself, receiving a deletion certificate.
• Under Regulation (EU) 2023/2854 (Data Act), the Customer may request to switch to another provider or to its own infrastructure with a maximum notice period of 2 months; AM Solutions assists it during a transition period of 30 days and keeps the data available for at least another 30 days. AM Solutions does not charge any switching fees.
• Once the download period is over, the cloud instance's data is permanently deleted, and backup copies within 30 days. With the Local PC plan the data is on the Customer's PC, which remains its owner.

Changes to the terms

AM Solutions may change these terms for technical, legal or service reasons, giving notice by email at least 30 days in advance. If you do not agree, you can cancel at no cost before the changes take effect.

Governing law and disputes

• The contract is governed by Italian law.
• For Business Customers, the courts of the place where AM Solutions has its registered office have exclusive jurisdiction.
• For Consumers, the court of the Consumer's place of residence or domicile has jurisdiction (art. 66-bis of the Italian Consumer Code); the Consumer may also turn to an alternative dispute resolution body (arts. 141 et seq. of the Italian Consumer Code).

Specific approval

At the time of ordering, the Business Customer specifically approves, pursuant to arts. 1341 and 1342 of the Italian Civil Code, the clauses on: non-payment and suspension; limitations of liability; automatic renewal and cancellation; changes to prices and terms; governing law and jurisdiction.

Version 1.1 of 24 October 2026 · AM Solutions di Vera Alexandru Nicolae. Earlier versions can be requested by email.